Give them the benefit of the doubt and tip them extra. If they’re not providing good customer service they will appreciate the extra money and provide a better service to the next customer
Anyone working with the public deserves a knighthood tbf
comment by Harambe (U22339)
posted 48 seconds ago
Give them the benefit of the doubt and tip them extra. If they’re not providing good customer service they will appreciate the extra money and provide a better service to the next customer
----------------------------------------------------------------------
Is that not encouraging poor service though? For example if they get paid a nice tip for being below standard, then they'll think 'below standard' is above standard and carry on providing it for more customers.
comment by der kloppites Hi, wie geht es dir * (U13373)
posted 1 minute ago
Anyone working with the public deserves a knighthood tbf
----------------------------------------------------------------------
Yeah agree
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
Imagine being so pathetic that you have to pretend to be wealthy enough to spend £600 on an Uber, but also fly with Ryanair
comment by Culèr: Back Soon (U9489)
posted 1 second ago
comment by Harambe (U22339)
posted 48 seconds ago
Give them the benefit of the doubt and tip them extra. If they’re not providing good customer service they will appreciate the extra money and provide a better service to the next customer
----------------------------------------------------------------------
Is that not encouraging poor service though? For example if they get paid a nice tip for being below standard, then they'll think 'below standard' is above standard and carry on providing it for more customers.
----------------------------------------------------------------------
No, they use the extra money as incentive to improve customer service or to train to get a better job. If anything I don’t think you tip enough. 35% is pitiful in 2022
Why didn’t you just tell the driver you will tip extra if he Shut da fuhck up - would have solved everything. I would expect a man of your supposed standing to have the wherewithal to put it straight to the driver.
Instead you come off as a bit soft in this story
comment by vidicthelegend VIVA LA REVOLUTION (U8735)
posted 1 minute ago
Imagine being so pathetic that you have to pretend to be wealthy enough to spend £600 on an Uber, but also fly with Ryanair
----------------------------------------------------------------------
I probably won't be using them again after what happened a few weeks ago.
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
comment by Striketeam7 - the smartest person you know - Arsenal shat it on 16/01/22 - Todger (U18109)
posted 46 seconds ago
Why didn’t you just tell the driver you will tip extra if he Shut da fuhck up - would have solved everything. I would expect a man of your supposed standing to have the wherewithal to put it straight to the driver.
Instead you come off as a bit soft in this story
----------------------------------------------------------------------
Because they should already know after 10 minutes of me giving off monosyllabic answers. He didn't. He continued and it was a terrible experience for me the customer.
comment by BraveheartTyke (U6173)
posted 2 minutes ago
Tell Laura I love her.
----------------------------------------------------------------------
Eh??
comment by Culèr: Back Soon (U9489)
posted 1 minute ago
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
--------------------------------------------------------------------
How would he have known?
The first issue I had, was that I got an Uber back from Euston station to where I live in Hale Barns as it had been a long day and I didn’t fancy the hassle of getting back on the train.
----------------
You couldn't be bothered to get a 2.5 hour train journey so instead booked a 3.5 hour Uber?
comment by Son Of Gunnersaurus a.k.a SoG (U1310)
posted 2 seconds ago
comment by Culèr: Back Soon (U9489)
posted 1 minute ago
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
--------------------------------------------------------------------
How would he have known?
----------------------------------------------------------------------
Mate… it’s Culér….. you’d know
comment by Culèr: Back Soon (U9489)
posted 24 seconds ago
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
----------------------------------------------------------------------
Did he know you personally then?
comment by The Welsh Xavi (U15412)
posted 43 seconds ago
The first issue I had, was that I got an Uber back from Euston station to where I live in Hale Barns as it had been a long day and I didn’t fancy the hassle of getting back on the train.
----------------
You couldn't be bothered to get a 2.5 hour train journey so instead booked a 3.5 hour Uber?
----------------------------------------------------------------------
Exactly. Packed carriage, sweaty etc
I usually book a block of 4 seats in 1st class when I travel by train.
comment by Son Of Gunnersaurus a.k.a SoG (U1310)
posted 2 minutes ago
comment by Culèr: Back Soon (U9489)
posted 1 minute ago
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
--------------------------------------------------------------------
How would he have known?
----------------------------------------------------------------------
By having the initiative to read your customer. Surely you know how to read someone by looking at their body language and listening to their replies??
comment by Harambe (U22339)
posted 1 minute ago
I usually book a block of 4 seats in 1st class when I travel by train.
----------------------------------------------------------------------
Try doing the same with Ryanair but some sweaty couple sit next to you instead. That's my other dispute.
Yeah summat’s not right here
£600 on a taxi but using Ryanair to fly
Doesn’t add up
comment by Bobby Dazzler (U1449)
posted 28 seconds ago
Yeah summat’s not right here
£600 on a taxi but using Ryanair to fly
Doesn’t add up
----------------------------------------------------------------------
Realistically there are no ways to avoid budget airlines like them and EJ for short haul flights.
comment by Culèr: Back Soon (U9489)
posted 1 minute ago
comment by Son Of Gunnersaurus a.k.a SoG (U1310)
posted 2 minutes ago
comment by Culèr: Back Soon (U9489)
posted 1 minute ago
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
--------------------------------------------------------------------
How would he have known?
----------------------------------------------------------------------
By having the initiative to read your customer. Surely you know how to read someone by looking at their body language and listening to their replies??
----------------------------------------------------------------------
Or instead of expecting an Uber driver/mind reader you could’ve outright said you’re not in the mood to talk.
Sign in if you want to comment
Bad Customer Service: Resolving It?
Page 1 of 9
6 | 7 | 8 | 9
posted on 20/6/22
Give them the benefit of the doubt and tip them extra. If they’re not providing good customer service they will appreciate the extra money and provide a better service to the next customer
posted on 20/6/22
Anyone working with the public deserves a knighthood tbf
posted on 20/6/22
comment by Harambe (U22339)
posted 48 seconds ago
Give them the benefit of the doubt and tip them extra. If they’re not providing good customer service they will appreciate the extra money and provide a better service to the next customer
----------------------------------------------------------------------
Is that not encouraging poor service though? For example if they get paid a nice tip for being below standard, then they'll think 'below standard' is above standard and carry on providing it for more customers.
posted on 20/6/22
comment by der kloppites Hi, wie geht es dir * (U13373)
posted 1 minute ago
Anyone working with the public deserves a knighthood tbf
----------------------------------------------------------------------
Yeah agree
posted on 20/6/22
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
posted on 20/6/22
Imagine being so pathetic that you have to pretend to be wealthy enough to spend £600 on an Uber, but also fly with Ryanair
posted on 20/6/22
comment by Culèr: Back Soon (U9489)
posted 1 second ago
comment by Harambe (U22339)
posted 48 seconds ago
Give them the benefit of the doubt and tip them extra. If they’re not providing good customer service they will appreciate the extra money and provide a better service to the next customer
----------------------------------------------------------------------
Is that not encouraging poor service though? For example if they get paid a nice tip for being below standard, then they'll think 'below standard' is above standard and carry on providing it for more customers.
----------------------------------------------------------------------
No, they use the extra money as incentive to improve customer service or to train to get a better job. If anything I don’t think you tip enough. 35% is pitiful in 2022
posted on 20/6/22
Why didn’t you just tell the driver you will tip extra if he Shut da fuhck up - would have solved everything. I would expect a man of your supposed standing to have the wherewithal to put it straight to the driver.
Instead you come off as a bit soft in this story
posted on 20/6/22
comment by vidicthelegend VIVA LA REVOLUTION (U8735)
posted 1 minute ago
Imagine being so pathetic that you have to pretend to be wealthy enough to spend £600 on an Uber, but also fly with Ryanair
----------------------------------------------------------------------
I probably won't be using them again after what happened a few weeks ago.
posted on 20/6/22
Tell Laura I love her.
posted on 20/6/22
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
posted on 20/6/22
comment by Striketeam7 - the smartest person you know - Arsenal shat it on 16/01/22 - Todger (U18109)
posted 46 seconds ago
Why didn’t you just tell the driver you will tip extra if he Shut da fuhck up - would have solved everything. I would expect a man of your supposed standing to have the wherewithal to put it straight to the driver.
Instead you come off as a bit soft in this story
----------------------------------------------------------------------
Because they should already know after 10 minutes of me giving off monosyllabic answers. He didn't. He continued and it was a terrible experience for me the customer.
posted on 20/6/22
comment by BraveheartTyke (U6173)
posted 2 minutes ago
Tell Laura I love her.
----------------------------------------------------------------------
Eh??
posted on 20/6/22
Tell Laura I love her.
posted on 20/6/22
comment by Culèr: Back Soon (U9489)
posted 1 minute ago
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
--------------------------------------------------------------------
How would he have known?
posted on 20/6/22
The first issue I had, was that I got an Uber back from Euston station to where I live in Hale Barns as it had been a long day and I didn’t fancy the hassle of getting back on the train.
----------------
You couldn't be bothered to get a 2.5 hour train journey so instead booked a 3.5 hour Uber?
posted on 20/6/22
comment by Son Of Gunnersaurus a.k.a SoG (U1310)
posted 2 seconds ago
comment by Culèr: Back Soon (U9489)
posted 1 minute ago
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
--------------------------------------------------------------------
How would he have known?
----------------------------------------------------------------------
Mate… it’s Culér….. you’d know
posted on 20/6/22
comment by Culèr: Back Soon (U9489)
posted 24 seconds ago
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
----------------------------------------------------------------------
Did he know you personally then?
posted on 20/6/22
comment by The Welsh Xavi (U15412)
posted 43 seconds ago
The first issue I had, was that I got an Uber back from Euston station to where I live in Hale Barns as it had been a long day and I didn’t fancy the hassle of getting back on the train.
----------------
You couldn't be bothered to get a 2.5 hour train journey so instead booked a 3.5 hour Uber?
----------------------------------------------------------------------
Exactly. Packed carriage, sweaty etc
posted on 20/6/22
I usually book a block of 4 seats in 1st class when I travel by train.
posted on 20/6/22
comment by Son Of Gunnersaurus a.k.a SoG (U1310)
posted 2 minutes ago
comment by Culèr: Back Soon (U9489)
posted 1 minute ago
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
--------------------------------------------------------------------
How would he have known?
----------------------------------------------------------------------
By having the initiative to read your customer. Surely you know how to read someone by looking at their body language and listening to their replies??
posted on 20/6/22
comment by Harambe (U22339)
posted 1 minute ago
I usually book a block of 4 seats in 1st class when I travel by train.
----------------------------------------------------------------------
Try doing the same with Ryanair but some sweaty couple sit next to you instead. That's my other dispute.
posted on 20/6/22
Yeah summat’s not right here
£600 on a taxi but using Ryanair to fly
Doesn’t add up
posted on 20/6/22
comment by Bobby Dazzler (U1449)
posted 28 seconds ago
Yeah summat’s not right here
£600 on a taxi but using Ryanair to fly
Doesn’t add up
----------------------------------------------------------------------
Realistically there are no ways to avoid budget airlines like them and EJ for short haul flights.
posted on 20/6/22
comment by Culèr: Back Soon (U9489)
posted 1 minute ago
comment by Son Of Gunnersaurus a.k.a SoG (U1310)
posted 2 minutes ago
comment by Culèr: Back Soon (U9489)
posted 1 minute ago
comment by Cymru Annibynnol 🏴 (U9094)
posted 2 minutes ago
Didn’t you tell the driver that you didn’t want a chat? That would have been the obvious thing to do.
Also, I’m surprised you didn’t have a chauffeur to pick you up, or that you didn’t have the use of a helicopter.
----------------------------------------------------------------------
The driver should've known though. You need to know your customers to deliver them a superb service.
--------------------------------------------------------------------
How would he have known?
----------------------------------------------------------------------
By having the initiative to read your customer. Surely you know how to read someone by looking at their body language and listening to their replies??
----------------------------------------------------------------------
Or instead of expecting an Uber driver/mind reader you could’ve outright said you’re not in the mood to talk.
Page 1 of 9
6 | 7 | 8 | 9