Dear Mr Vidal
We were sorry to hear that your recent match day experience at Pride Park may not have met your expectations, and that this may have been further exacerbated by the behaviour of another guest seated nearby.
I am delighted to report that we have recently appointed a "Match Day Ambassador"; the lovely Mrs Felicity Scouse.
When you next attend Pride Park please make yourself known to a "Match Hostess" (formerly a Steward" who will notify Mrs Scouse and ensure that you are seated in a reserved area screened from those unfortunates who think it acceptable to vent their frustrations on other guests.
I hope that you will continue to enjoy your time with us and if we can be of further assistance please do not hesitate to contact the DCFC Customer Helpline. JA606; We are here to help.........🐏
Derby County 1 - 2 Swansea City
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posted on 28/11/24
Dear Mr Vidal
We were sorry to hear that your recent match day experience at Pride Park may not have met your expectations, and that this may have been further exacerbated by the behaviour of another guest seated nearby.
I am delighted to report that we have recently appointed a "Match Day Ambassador"; the lovely Mrs Felicity Scouse.
When you next attend Pride Park please make yourself known to a "Match Hostess" (formerly a Steward" who will notify Mrs Scouse and ensure that you are seated in a reserved area screened from those unfortunates who think it acceptable to vent their frustrations on other guests.
I hope that you will continue to enjoy your time with us and if we can be of further assistance please do not hesitate to contact the DCFC Customer Helpline. JA606; We are here to help.........🐏
posted on 28/11/24
I don’t really think that my traumatic experience has been taken seriously enough.
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